We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
megs123
2 months agoNew member | Level 2
I'm being charged monthly for an account I've never used.
Hi Everyone,
I was volunteering full time for over a year for a local Not For Profit which I loved but had to leave when things became too strained financially & I've only just discovered that sinc...
Rich
2 months agoSuper User II
megs123 wrote:
... is there any way that the money can be recouped?
Typically, Dropbox subscriptions are non-refundable. Maybe if you try contacting support they'll consider a refund if it's a very recent charge, but I wouldn't count on it.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!