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Forum Discussion

Monique2024's avatar
Monique2024
Explorer | Level 3
3 months ago

I'm being billed for a Dropbox plan, but I can only access a free account.

Hello.  I am currently being charge $11.99 for dropbox.  I have had the account over 10 years.  I logged in today to start to manage old documents.  All of my old file are gone.  My account says it's...
Billing
cancellations
Dropbox Basic
Payments
Monique2024's avatar
Monique2024
Explorer | Level 3

Yes, I was logging into the wrong account.  Turns out my account is under my old jobs email, that I have no way of recovering, or getting a passcode.  How can I cancel the account that can't log in?  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Monique2024, if you have the billing info, I can help with that. 

 

Can I send you an email, in order for us to have a closer look into this? 

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