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NB141's avatar
NB141
Collaborator | Level 8
6 months ago

If I pay for my subscription, can my account be deleted due to inactivity?

 Just a quickie ...   If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inac...
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  • Rich's avatar
    Rich
    6 months ago
    @NB141 wrote:

    If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?

    As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
@NB141 wrote:

If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?

As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

  • NB141's avatar
    NB141
    Collaborator | Level 8
    6 months ago

    @Rich Thanks

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      6 months ago
      @NB141 wrote:

      @Rich Thanks

      One thing just to be aware of is that if thinks like the card expire (expiration date/change of card number/3 digit CVC2 number etc.) you may need to update via the website. If it doesnt get updated payment MAY fail which could cause Dropbox to downgrade you and so your account get removed for inactivity or data deleted due to being over quota. 

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