You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Myszab
3 years agoExplorer | Level 3
I was charged, even though I had cancelled my free trial
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
efratoss
2 months agoNew member | Level 2
On July 24, I signed up for a Dropbox account
And I chose a plan
I entered credit information and received a one month trial period
During this time I had a chat with the Dropbox team and realized that the plan I had chosen was not suitable for my needs
Therefore, on August 18 - a few days before August 23, I canceled the plan and deleted the entire account
Despite this, on August 23, I received a message from the credit company that a charge of $119.88 was received
I did not receive a receipt for the charge by email and even when I reopened the account on the same email, I did not see a plan or a charge at all
I would appreciate your help
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!