You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Plans
Refunds
synnem's avatar
synnem
Explorer | Level 4
2 months ago
I don't know how to contact anyone on Dropbox as I'm being sent to pages with just suggestions and no actual contact. I'm supposed to have the FREE basic account but have been charged for months!! I thought I had a different account, seeing as I was being charged, but the app clearly states FREE. I want my money back and clearly will not pay anything further. This seems like a total scam!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey synnem, sorry to hear about this.

     

    Have you checked our payment lookup tool, to see which account the payments belong to?

     

    Let me know what you find.

    • synnem's avatar
      synnem
      Explorer | Level 4
      2 months ago
      It says it's paid to:
      International Unlimited Company

      support-paypal@dropbox.com

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi synnem. Can we log a ticket for you at the email address you see here?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!