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Forum Discussion
I was charged, even though I had cancelled my free trial
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
Hi!
I had a free trial until July 22. First I tried to cancel it but it didn't allow me (the page stay in loading), finally I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$ on my account. I wish a refund or assistance to solve this.
Thanks
- Rich
Super User II
IlianaIB wrote:
... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$ on my account. I wish a refund or assistance to solve this.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
