We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Refunds
Trials
IlianaIB's avatar
IlianaIB
New member | Level 2
2 years ago

Hi! 

I had a free trial until July 22. First I tried to cancel it but it didn't allow me (the page stay in loading), finally I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$  on my account. I wish a refund or assistance to solve this.

Thanks 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    IlianaIB wrote:

    ... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$  on my account. I wish a refund or assistance to solve this.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey IlianaIB, once you submit your ticket the way Rich described, please send us the ticket number, so we can look into this!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!