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Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Refunds
Trials
Sunny 's avatar
Sunny
New member | Level 2
Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?

Please help. Thanks
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi Sunny  

 

When you signed up for the trial you were informed, and agreed, that you would be charged at the end of it. It is your responsibility to cancel said trial before the end of the trial period or you are charged. 

 

Depending upon how long ago you subscribed you may be able to claim a refund as you are in the UK https://help.dropbox.com/accounts-billing/payments-billing/refund

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