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Forum Discussion
I was charged, even though I had cancelled my free trial
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?
Please help. Thanks
Please help. Thanks
- maher1982
Super User
Try to contact dropbox team and explain your problem and the subsecribe was by mistake. I think they will refund you- Thank you
- Mark
Super User II
Hi Sunny
When you signed up for the trial you were informed, and agreed, that you would be charged at the end of it. It is your responsibility to cancel said trial before the end of the trial period or you are charged.
Depending upon how long ago you subscribed you may be able to claim a refund as you are in the UK https://help.dropbox.com/accounts-billing/payments-billing/refund
- Same problem here. I just started the trial and saw a 199euro bill. But Dropbox should not have charged me in the first place during the trial. Now I have to fight to have my mom back.
