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Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Refunds
Trials
Myszab's avatar
Myszab
Explorer | Level 3

 

I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the screenshot and the update.

 

There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.

 

Is it a credit card payment, or through PayPal or maybe through iTunes?

  • Myszab's avatar
    Myszab
    Explorer | Level 3
    3 years ago

    It was paid by credit card

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Myszab, sorry to jump in here! 

       

      Can I send you an email, so we can investigate this closely? 

       

      Let me know! 

      • Myszab's avatar
        Myszab
        Explorer | Level 3
        3 years ago

        Yes, ofcourse, pls text me. 

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