We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Refunds
Trials
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Myszab, thanks for reaching out to our Community today.

 

Since the charges do not appear in your account settings, is it possible that you have a second account?

 

You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account.

 

Do you see the same email address as your free account, or a different one? And are you able to login to it?

 

Let me know and we'll take it from there.

  • Myszab's avatar
    Myszab
    Explorer | Level 3
    3 years ago

     

    I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the screenshot and the update.

       

      There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.

       

      Is it a credit card payment, or through PayPal or maybe through iTunes?

      • Myszab's avatar
        Myszab
        Explorer | Level 3
        3 years ago

        It was paid by credit card

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!