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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey thorag! Sorry to hear about that. 

 

If you haven’t already, feel free to log a ticket with our support team (via this page), like the rest of the users, and send me your ticket number here.

lchesnutt01's avatar
lchesnutt01
New member | Level 2
2 years ago

Similar Issue. I canceled my subscription a few months ago, but I'm still getting charged monthly. I've spent too much time communicating with the chat box with zero luck and there is no email or phone number for customer service to discuss this. Very frustrating!!!!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    lchesnutt01, if you're being billed for a Dropbox Sign plan and not a Dropbox subscription, please open a ticket via this page. After that, send me your ticket number here.

    • lchesnutt01's avatar
      lchesnutt01
      New member | Level 2
      2 years ago

      @Nancy, it isn't for a Dropbox Sign account, just a normal Dropbox account. Sorry, just now realizing the original post is for Dropbox Sign and not just Dropbox. Any chance you can point me in the right direction?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        In that case, you could try this form instead lchesnutt01 

         

        Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

         

        Once you do this and get a ticket ID, you can share it with us here so that we can look it up in our system as well. 

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