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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have the same issue. I have a plus subscription for $119.98 per year which just renewed on February 15, 2023, i just downgraded my subscription to Basic since I don't need Plus and it shows that my subsciption will be downgraded in February 15, 2024, I want the downgrade now and to get a refund for the unused balance. Please help.
Megan
Dropbox Staff
Dropbox StaffHi joshy1, how are you today?
I just sent you an email, in order for us to have a closer look into this.
Cheers!
Hi,
I am in a similar situation. Have been paying double subscriptions as somehow two emails are registered and need to cancel and refund. Previously inquired to Dropbox about this at the time when I had access to chat, and they said would refund if I went through process. Now looking into this process and can no longer access the chat or phone! Would appreciate the support to be able to go through with this and obtain due refund.
Many thanks
Hello,
I have a similar issue - I work for a very small charity and we had our Dropbox subscription on auto-renewal without our knowledge. Now we want to please cancel or downgrade our subscription as we have not used Dropbox for 2 years - please can you advise on how to do this and the chance of some a partial refund on our Direct Debit sub.
Thank you,
TommyI have been waiting to cancel my subscription, and find it was renewed about 10 days ago automatically for another year.
I just now tried to remove my payment details, and find I can't remove my Paypal without adding another method e.g. Visa card.
I want to cancel the sub and refund this payment please.
- Walter
Hi all, thanks for your comments so far.
I wanted to mention that you can reach out to our support team for further assistance through this form.
Please do this through an incognito window without logging into any Dropbox account while making sure to include all the relevant information along with an email address we can reach you at.
When you get the ticket ID from our system, you can share it with us here so we can then take a look in our system and check on its status.
Hello,
Can you please send me the form? I could not find it from the link you provided and I am not sure where I should submit the form. Can someone from the support team contact me directly? My email is [removed per the Community's Guidelines]. Thank you!
- I have the same!
I cancelled my subscription through my phone but have just been charged $306.90 for a business account. It won’t let me email from the website and the live chat isn’t available for me! Very stressed Hi can someone help me with this please, my free trial expired yesterday (or today?) and unfortunately I wasn't able to cancel in time and the subscription has auto renewed for another year. I've downgraded my subscription but it says it won't take effect until next year. I only needed the larger storage for a short time and have no use for it for another 12 months...and cannot afford the $306.90 fee. Can someone help me get a refund please?
- Megan
Hi justinejavier, how are you today?
Can I reach out to you via email, in order for us to have a closer look into this?
Keep me posted!
yes please!
My name is Adriana Papadimitropoulou and I cancelled my subscription within the 14 day limit ( it was renewed on the 31st of March) and I requested a refund but still there is no money back in my bank account. I am trying to contact with the support center but it seems impossible.Please help
- Walter
Hey adapapadim, sorry to hear you're having issues with this.
For billing inquiries, it would be best if you reached out to our support team directly.
To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at.
Once you get a ticket ID from our system, share it with us here so that we can look it up as well.
Hey Megan,
Same here. My account renewed yesterday and I had forgotten about it. Can you email me about it? I'll have the data on my account pulled off by end of day tomorrow... Thanks!
This has also happened to me. Please contact me via email at [email removed as per Community Guidelines] Thanks.
Hi, I have the same situation. In my case I do need the subscription, but would like to process it with a different card, as the one I used before is my private one and now I can get a refund from my company. Please help!
Cheers,
Paola
- Megan
Hi, I would also like to have a refund to the annual renewal. I am not notified of the renewal and was not given an option to reject renewal. I was even processed using my expired credit card. Please help to facilitate the refund.
Thanks.
Hello, My annual subscription automatically renewed on May 8. I did not want it renewed. I'd be grateful if one of the support team would email me about the account and arrange a refund please. Richard.
- Megan
Hi RichardDSKennedy, thanks for posting here today!
I just sent you an email, and I'll be happy to see you there. See you!
I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. The last renewal was at 1/8/23 till 1/8/24 and I would like to cancel my subscription and get refund of the half year that have been left.
Hope to hear from you soon.
- Jay
Hi Maayan Ben-Tzion, are you referring to your Dropbox account, or a Dropbox Sign subscription?
- Megan
Hey jbrad11, in that case can I send you an email, in order for us to have a closer look into this?
Yes my email address is [Removed as per Community Guidelines]
