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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
Hannah
Dropbox Staff
Dropbox StaffHey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
please do my email is [removed per the Community's Guidelines]
- Walter
Thanks for the cooperation and sorry to jump in here SamuelWakeman
I just followed up via email, so please have a look at your inbox and we'll take it from there.
- I have a plus subscription for $119.98 per year .
I used the free subscription option . Now , I got debited an amount that does not make sense . Would you please reply and advise further . Thanks you . - Hello, I’m in the same situation. Freelance artist and that sign up fee took away my ability to pay rent this month. Could you please send an email through to organise a refund and to cancel the subscription?
Thanks Hi! I have the same concern. Hope you could help me, please.
I didn't mean to upgrade my subscription yesterday and today I have cancelled it. I am not sure if i will get a refund on it. Can I have some assistence with this?
- Walter
Hey Matilda Gibson, sorry to hear about this.
Have you by any chance tried to contact our support team about this?
If so, please let us know your ticket ID so that we can look it up in our system.
If not, just give us a nudge here and we'll send you an email to the email address that's connected to your profile here, on our Community to have a further look internally.
- Same issue here as well- I haven’t used my subscription in well over a year and fully intended to cancel because I can’t justify it anymore and my budge is much smaller. Can I have some assistance with this?
I used Dropbox only 1 day and I forgot to cancel my subscription. After the trial period ended, I was charged with 199 euros.
Can dropbox please refund me the money? My email is: [email removed as per Community Guidelines]
- Megan
Hi Bogdan Rus, thanks for posting here today!
I just sent you an email, in order for us to have a closer look into this. I'll see you there!
Cheers!
Hello, I have the same problem. I only signed up for a free basic subscription and did a trial which asked for my credit card number. Now I see a very recent $180 charge that I did not authorize. I would like to get my credit card refunded and stay with the free basic subscription since I do not use or need anything more than the basic subscription. Thank you
Hi Hanna, I had a similar issue. I emailed in May to cancel and also again just now after I've been charged for monthly payments. There's never been any response by email. Could you assist?
I have deleted my account and want the charge taken off my Amex account.
- Megan
Hi arndeb, thanks for posting here!
Have you tried contacting our Support directly?
Just make sure that you visit the Support page while you're not signed in to a Dropbox account, and using an Incognito or Private browsing session to make sure you're not signed in.
Once you do, make sure to send me the ticket number reference.
Thanks a bunch!
Hi Megan:
I have put in a request for a refund. The ticket number is #22389361. Many thanks.
Sincerely,
Arne
Hi Hannah,
I have a similar issue. I have my dropbox account on personal email. a separate dropbox account opened mistakenly by another email and a subscription activated. Can i get a refund by canceling the plan.
