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LetsDesign's avatar
LetsDesign
Explorer | Level 3
9 months ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
Billing
cancellations
Payments
Revd's avatar
Revd
Explorer | Level 3

I can't access my old email and don''t remember my old password. I am having no luck with all the Chatbox sugestions. Is there any way of talking to an actual person who could help me sort this out? Thanks!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
@Revd wrote:

I can't access my old email and don''t remember my old password.

Are you trying to cancel an active subscription on an account you can no longer access? If so, you'll need to contact Dropbox Support directly.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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