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Forum Discussion
I want to cancel a subscription but can't access old email
I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
Rich
Super User II
Super User IIYou can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If Support is not able to get you access to the account, they can at least cancel any future charges if there's still an active subscription.
That's the issue, my credit card keeps getting charged and I want to cancel it but I can not access the email address. I need help to cancel the account.
- Hannah
Dropbox Staff
Hey LetsDesign, I would suggest reaching out to our support team by following the steps Rich described in his response above.
Once you have your ticket number, send it to us as well, so we can look it up in our system.
Thanks Hannah, I have contacted support, and I am awaiting a response.
- Walter
Hey LetsDesign - sorry to jump in here, but if you have a ticket ID, you can share it with us here so that we can look it up in our system as well, if needed.
Happy Monday by the way!
