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SonjayaTandon's avatar
SonjayaTandon
New member | Level 2
10 days ago

I upgraded to Professional via my Apple account, but my Dropbox account is still Plus.

Because I subscribe to dropbox via my apple account, I have to upgrade to professional there.  I did that and paid a month ago, but my account in dropbox still shows I am only on plus plan. I have n...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Hey SonjayaTandon! Thanks for reporting this here. 

 

Even on the Plus subscription, you should be able to reach our support team directly. Let’s have a look at your issue, though.

 

When upgrading your Dropbox account to Professional, did you receive any kind of confirmation? Have you checked your Dropbox email address (including its spam folder)?

 

If you go to your Dropbox mobile app, do you see the same email address as the one that appears here?

 

Let me know what you find.

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