We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

jcooley's avatar
jcooley
Explorer | Level 3
27 days ago

I upgraded my Dropbox account, but I don't see my Plus plan.

I upgraded to plus, but my computer has not updated to the plus plan. I have spent 4 hours trying to get someone to help me from dropbox. My contact information is [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey jcooley, sorry to hear about that.

     

    How did you upgrade your Dropbox account? Did you do it on www.dropbox.com or iTunes/Google Play? 

     

    After upgrading your account, did you receive an email confirmation? If you did, I’d like you to check if it’s been sent to the same email address that you see here.

     

    I just want to make sure there’s not a second Dropbox account that’s been upgraded instead.

     

    Let me know when you have more info.

    • jcooley's avatar
      jcooley
      Explorer | Level 3

      Nancy,

      I clicked on the Dropbox icon when it said i was over my limit. I went to the Dropbox website and entered all my information plus my payment. I have yet to hear anything back. My company was seriously considering opening a corporate account with Dropbox. But if this is the way your company handles customer support, I don't know. Please feel free to call me or email me. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi jcooley, let me jump in here too! 

         

        What do you currently see when visiting your account's plan page

         

        If you have the payment info available, would you mind checking our self-serve look-up tool, in order to locate where the charge is coming from? Just in case you upgraded another account, and not the one you're using. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!