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Forum Discussion

jcooley's avatar
jcooley
Explorer | Level 3
27 days ago

I upgraded my Dropbox account, but I don't see my Plus plan.

I upgraded to plus, but my computer has not updated to the plus plan. I have spent 4 hours trying to get someone to help me from dropbox. My contact information is [removed per Community Guidelines]
Dropbox Plus
Plans
upgrades
jcooley's avatar
jcooley
Explorer | Level 3

Nancy,

I clicked on the Dropbox icon when it said i was over my limit. I went to the Dropbox website and entered all my information plus my payment. I have yet to hear anything back. My company was seriously considering opening a corporate account with Dropbox. But if this is the way your company handles customer support, I don't know. Please feel free to call me or email me. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hi jcooley, let me jump in here too! 

 

What do you currently see when visiting your account's plan page? 

 

If you have the payment info available, would you mind checking our self-serve look-up tool, in order to locate where the charge is coming from? Just in case you upgraded another account, and not the one you're using. 

  • jcooley's avatar
    jcooley
    Explorer | Level 3
    8 days ago

    Megan,

    My Transaction ID # is [removed]. Last 4 of credit card is [removed]. Expiration date is [removed]. 

     

    If I can't get resolution, I want my money refunded. I am tired of not being able to get this resolved.

     

    [personal information removed per the Community's Guidelines]

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 days ago

      Hey jcooley, I understand your frustration, but rest assured that we'll figure this out together.

       

      Note that you should refrain from adding personal info on public forums such as this one, for your own security.

       

      That being said, you'll need to add the billing info in the payment lookup tool that Megan linked in her previous reply, to see the email address associated with the payment.

       

      Here it is again for your convenience: https://www.dropbox.com/payments/find_receipt 

       

      Is it giving you a different account than the one you're currently signed into?

      • jcooley's avatar
        jcooley
        Explorer | Level 3
        8 days ago

        Hannah,

        I went to your site and put the very same information that I sent you yesterday. The reason i was forced to do that was because when i put the information in that it's requesting, it says "Please enter the expiration date and the last four digits of the billed credit card"

         

        Why, again Why can't i get a live person to talk to? I am beyond frustrated and I want a refund of my money. Please call me. 

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