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circa's avatar
circa
Explorer | Level 3
3 months ago

I received an email about my team being in locked state on a paid up to date account

We have received the below email, stating that our team is in a Locked State. We have a paid account, this is paid by direct debit, payments are current and up-to-date.  The Dropbox site Chat is of...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi circa, thanks for bringing this to our attention.

 

If a team is in locked state, this means that the team trial expired or the plan itself was cancelled. 

 

You can choose how to proceed by following these steps to renew your subscription.

 

If you need any further assistance, please let me know!

circa's avatar
circa
Explorer | Level 3
3 months ago

Hi Jay,

Thanks for getting back to me so quickly. 
We do still have a plan, the latest payment (paid regularly by direct debit) went out only a few days ago. So why would we get this message is we have a Plan that is paid up to date?

Thanks,

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Could you confirm the plan that you're seeing on this page, as well at the quota allowance?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi circa,

     

    Would you mind if we reached out via email to collect a bit more information about the transaction? Thanks!

     

    Ben

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