You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Hyunsook Shin's avatar
Hyunsook Shin
New member | Level 2
3 months ago

I paid the Dropbox Plus plan but my account suddenly shows as Basic

I upgraded my plan from Basic to Plus years ago and paid the Plus plan at least 2 times as far as I remember.  And I enjoyed 2TB last year but recently I've found that Dropbox made me a Basic Plan us...
Billing
Dropbox Plus
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Hyunsook Shin, thanks for reaching out to the Dropbox Community.

 

Would you mind checking your billing page, to see if you can access your billing history?

 

If you look up your billing info for your latest payment, does the system bring up the account you're currently logged into or perhaps a different one?

 

Let me know what you find.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!