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jwsm20's avatar
jwsm20
Explorer | Level 3
5 years ago

I paid for the annual Plus subscription through Apple but my account is on the Basic plan

Hi,   On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account.   I have tried to find an email address to contac...
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  • Walter's avatar
    Walter
    5 years ago

    Hi jwsm20; welcome to the Dropbox Community and happy Monday!

     

    As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device?

     

    In order to do so, please follow the below steps:


    1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".

     

    This should activate your last upgrade.However, if you can't see "Restore purchase" this means that your app isn't up to date and you'll need to update your Dropbox app from the App Store on your device and try again.

     

    I hope this information helps and please let me know if you still can't see your upgrade after this.

     

    Thanks! 

     

jwsm20's avatar
jwsm20
Explorer | Level 3

Hi Walter,

 

Thank you ever so much. Your solution worked.

 

However, why isn't this documented in the support area and if it is, why isn't it easeir to find ? 

 

But...I do thank you for your help.

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Glad to hear this worked jwsm20.

 

Truth is that there are many quick fixes and workarounds offered here on our Community that aren't documented in our Help Center articles as this would probably make them deviate from their original context. 

 

That said, thanks for the feedback on this and I'll see if there's a way to include this in our Help Center for future reference. 

 

Let me know if you have any more questions! 

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