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Sharon_'s avatar
Sharon_
Explorer | Level 3
5 months ago

I paid for Plus Dropbox, but my account still remains as Basic

I using dropbox Plus for few years.   I paid for this year, and my dropbox still not reflect the change after I made payment.   No customer support to reach for my issue, so trouble.   Pa...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
Sharon_ wrote:

I paid for this year, and my dropbox still not reflect the change after I made payment.

Are you sure you upgraded your existing account, and didn't create a new one by mistake? It's a pretty common thing to do. Use the credit card charge lookup tool to verify the account you upgraded.

  • Sharon_'s avatar
    Sharon_
    Explorer | Level 3
    5 months ago

    yes, i confirmed its same email address. i tried to restore purchase in apps but unable to. and there is no customer support to reach, its frustrating.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey Sharon_, hope it’s OK to jump in. 

       

      Can you send me a screenshot of what you see on your Plan page here? 

       

      Here’s how you can upload it to the forum afterwards: 

       

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