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Forum Discussion
I paid for a subscription, but my Dropbox account hasn't been upgraded
Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.
I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.
...
I am having the same issue except I purchased Dropbox Pro via Apple Store. I never received any error messages in Dropbox just my account is still under the basic free plan. HELP!
- Mark
Super User II
Have you tried to restore upgrades on the App Store?
Your best, and quickest way for help is via the App Store support centre itself here.
- I did. .. they aren’t able to help. I was told to contact the developer. 😞
- Mark
DCWC20009 wrote:
I did. .. they aren’t able to help. I was told to contact the developer. 😞Oh bother. Apple are usually really good.
One thing to try is request a refund if you are within the time limits?
If over it is www.dropbox.com/support for help. BUT make sure you arent logged in here - so try and use an incognito window.
