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Forum Discussion

ingeemiel's avatar
ingeemiel
Explorer | Level 3
5 months ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Ik heb zojuist mijn account geüpgraded naar een betaald account voor 2TB toeslag. Ik heb betaald met ideal, via de website. Ik heb geen bevestiging in de mail gehad. Ook werkt de upgrade niet, ik heb...
Billing
Payments
Plans
upgrades
ingeemiel's avatar
ingeemiel
Explorer | Level 3

Yes I payed with my bank, but it's already been processed by the bank itself. I can see it on my account... 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

ingeemiel, you mentioned previously you restored purchases on your Dropbox account. You didn’t upgrade via iTunes, by any chance, correct? 

 

Can you also send me a screenshot of what you see on your Plan page here?

  • ingeemiel's avatar
    ingeemiel
    Explorer | Level 3
    5 months ago

    No I didnt purchase via iTunes. 

     

    Because I was desperate I went for a trial account as you can see on the screenshot. But on the 24rd of august I have to pay again, but I already did this morning...  So I was not planning on paying for it again and I was hoping it would be fixed before the 24rd of august.  Is it possible to sent you a screenshot of my payment privately? 

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hi ingeemiel, do you see any confirmed payments (with an invoice and receipt) on this page on your account?

      • ingeemiel's avatar
        ingeemiel
        Explorer | Level 3
        5 months ago

        This is what I see on that page.

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