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Gordon1970's avatar
Gordon1970
New member | Level 2
2 months ago

I only have a Basic account, but I still got charged. How can I contact support?

Hi I've been charged 1 year subscription fee on my c/card. However I only have the free plan so no way to contact dropbox re this payment and what account it is associated with.   Anyone know h...
Billing
Dropbox Basic
Payments
Gordon1970's avatar
Gordon1970
New member | Level 2

Thanks Rich.
Tried the look up tool doesnt recognise the credit card I've been charged on.

Agree they have my card...but no ideas what account it is for...so without the email to the account charged I can't cancel it!!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
Gordon1970 wrote:

... so without the email to the account charged I can't cancel it!!

You can, by contacting Support as instructed above.

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