We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lkhmeltonp's avatar
lkhmeltonp
New member | Level 2
7 months ago

I need to cancel my subscription and also get a refund. How?

I sent an email to cancel my subscription before my payment was taken from my account but it was not cancelled and the payment came out of my account. I need to cancel my account and get refunded. Ho...
Billing
cancellations
Payments
Plans
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago

Unfortunately Dropbox doesnt accept email cancellations as they do not have an email inbox - there isnt even an email address you can use. 

 

You need to contact support via www.dropbox.com/support and ask for help. 

 

Help info is available here: https://help.dropbox.com/plans/refund

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!