You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I need a refund for my Dropbox charge.
I subscribed the annual 2TB storage by accident on August 18 2024 and found it's a mistake as I already have the Microsoft cloud and my husband has a drop box 2TB subscription currently. So I cancell...
Mark
Super User II
Super User IIIf you cannot see the support options you've logged in to the wrong account on the website.
Make sure at www.dropbox.com/plans you can see the account with the upgrade on it. And then go to www.dropbox.com/support . It sounds like you accidentally may have multiple ones.
yeah, I tried both links and they led me back to where I was. As you can see the options under Contact us are grey and I can click none of them.
- Mark
That means then, as I said, you are not logged in to the account you upgraded. You are currently logged in as a free user. You need to log out of that and in to the paid one.
