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julie52's avatar
julie52
Explorer | Level 3
2 years ago

I have upgraded my storage plan l and yet am still being told that I need to upgrade.

I have upgraded my storage plan to a 2TB under my Gmail address. I am still receiving messages under my other email address to say that I need to upgrade. I have made 3 payments from PayPal and yet a...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi julie52, just to clarify, you're receiving emails about your quota on the account that isn't paid, is that correct?

 

Have you tried moving files from the Basic account to the paid one by using a shared folder?

  • julie52's avatar
    julie52
    Explorer | Level 3
    2 years ago

    Thanks so much for responding. 🙏 Yes, that is correct, the emails are about the basic unpaid plan, not the upgrade to T2 on the other email.

    Can you please explain how I do the transfer from one to another? And in PLAIN ENGLISH please as I am not very tech savvy……lol 👏👏😵‍💫🤗:australia:

     

     

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi julie52, if you keep receiving messages to the Basic account of yours, you'd need to either free-up some space, or upgrade. 

       

      These emails are usually a warning about the account's quota.

       

      As for moving files between accounts, feel free to have a look here, and let me know if you have any questions. 

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