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Forum Discussion

julie52's avatar
julie52
Explorer | Level 3
2 years ago

I have upgraded my storage plan l and yet am still being told that I need to upgrade.

I have upgraded my storage plan to a 2TB under my Gmail address. I am still receiving messages under my other email address to say that I need to upgrade. I have made 3 payments from PayPal and yet a...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, julie52, welcome to our Community! 

 

Let me make sure that we are on the same page here: it seems you have a paid 2TB account under your email address, however you keep receiving messages to your other email address, asking you to upgrade. 

 

Is the Dropbox account linked to the second email address a paid one? You can check the account's plan page -provided that you have access to the account- and check. Let me know more. 

 

Keep me posted, and we'll take it from there!

julie52's avatar
julie52
Explorer | Level 3
2 years ago

Thanks Megan.

Dropbox Basic
  • 2 GB of cloud storage
  • All files live locally
  • Sync across only 3 devices

This is my current plan with the other email address……I don’t know where to go from here. Thanks again Julie

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