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Forum Discussion
I have paid to upgrade to the Plus plan but have not been upgraded
I use dropbox fairly regularly and recently have been getting close to my maximum storage space on my account, so I decided to upgrade. After the payment failing to go through even after confirming the purchase through my banking app, I tried again and the payment was taken out of my account. However, my account has not been upgraded.
I am hoping that the payment did not go through properly and I will be refunded in the next day or so (As I have been reading from other discussions/threads on here). But I wanted to be sure as I am quite concerned, with over £90+ pending out of my account.
- Hannah
Dropbox Staff
Hey DesignedByMatrixx, thanks for joining us here on the Dropbox Community.
If the account wasn't upgraded, you should be okay, but I would suggest reaching out to our support team, so they can check out your info and confirm this for you.
To do that, make sure to follow these exact steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Give us your ticket number as well, when you have it.
Thanks!
Hi,
Cheers for the swift reply.
I have been charged (money pending) but my account is still on dropbox basic, which is my concern.
I have followed the steps and received the ticket: '24450189'.
