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Forum Discussion
I have an unknown charge from Dropbox
I have a transaction on the bank for £95.88 taken on the 24/06/24 I am unable to find what this payment is for.
Please can someone help me.
- Hannah
Dropbox Staff
Hey AE2024, thanks for reaching out to us.
If this is a credit/debit card charge, I'd suggest using our payment lookup tool.
It should give you the email address associated with the paid account.
Let me know how it goes.
Hi thank you for replying.
I have tried but the transaction ID I have isnt working.
I have been going round in circles to no avail.
- Rich
Super User II
AE2024 wrote:
I have a transaction on the bank for £95.88 taken on the 24/06/24 I am unable to find what this payment is for.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I received a CC charge for $119.88 on a free account with no activity since 2020.
08/21 - DROPBOX*D4BMZJ4ZZFR DROPBOX.COM CA
Please refund this asap.
- Rich
grodriguez wrote:
I received a CC charge for $119.88 on a free account with no activity since 2020.
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
