You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
8 months ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Billing
cancellations
downgrade
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that, T1509.

 

Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.

 

That being said, can you give us the ticket number for your communication with our support team regarding your refund request?

T1509's avatar
T1509
Explorer | Level 3
8 months ago
Canva created the account and I have my billing info input in Canva. The ticket is closed as they won’t refund me and I have provided the update above in case anyone else experiences the same issue with Canva.

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