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Forum Discussion
I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
I have a free Dropbox account (that I don't actually use). I've been charged $18.69AUD by Dropbox through Paypal. I haven't made any changes in dropbox, I haven't received any receipt from dropbox, I still have a free account, I can't view any billing because there is none and has never been any. I can't access support as I have a free account. I'm trying to dispute the charge, paypal does not care because they think it's just something I signed up to (not true). Is there any way to get help with this? I've searched everywhere for a contact email but because I have a free account it won't let me get any help. The email address paypal provided is a no reply address (support-paypal@dropbox.com).
Thanks
Hi everyone,
Just posting an update in case anyone ever comes across the same issue. So I recently made a photo book with Canva. Turns out they have created a Dropbox account for me that I did not know about. I don’t remember any notifications or anything advising of a new account and I didn’t receive emails for anything at all until I got the charge from PayPal. I feel like it’s a pretty sneaky way to charge people because firstly I don’t want or need it, and secondly if I had to use it then I would just use the Dropbox account I already have. I wasn’t able to get a refund and have deleted the account.
Just posting an update in case anyone ever comes across the same issue. So I recently made a photo book with Canva. Turns out they have created a Dropbox account for me that I did not know about. I don’t remember any notifications or anything advising of a new account and I didn’t receive emails for anything at all until I got the charge from PayPal. I feel like it’s a pretty sneaky way to charge people because firstly I don’t want or need it, and secondly if I had to use it then I would just use the Dropbox account I already have. I wasn’t able to get a refund and have deleted the account.
- Hannah
Dropbox Staff
Sorry to hear that, T1509.
Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.
That being said, can you give us the ticket number for your communication with our support team regarding your refund request?
- Canva created the account and I have my billing info input in Canva. The ticket is closed as they won’t refund me and I have provided the update above in case anyone else experiences the same issue with Canva.
I have dozens of ticket numbers for 12.99 & 11.99 from drop box just since 4/26/24, please help. I just joined in order to figure out how to stop these charges from continuing. I dont even know what email its attached to because its not attached to the email I used for Canva…
- Nancy
Hey MA54. Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)?
If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to.
Let me know what you find.
- I have an unauthorized charge and would like to request and refund and stop future charges. My ticket number is #24009889 and I’ve reached out to support and still no response
- Megan
Hey Laureenn, thanks for posting here today!
Would you mind checking if the ticket number you've provided is correct and that it has all the numbers correct?
I'm asking because I just checked on our system, and couldn't locate the ticket number, or any other linked to your Dropbox-Community linked email address.
Let me know more and we'll take it from there!
