You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Madelenedesiree's avatar
Madelenedesiree
New member | Level 2
3 months ago

I had a trial, but now need a refund.

Hi, I had a trial period of 30 days for dropbox essentials, I cancelled the subscribtion 1 day to late and got charged 199€ for a 1 year subscribtion. However, I got charged twice. I contacted dropbo...
Billing
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
Madelenedesiree wrote:
And now when I try to get in contact with dropbox to sort this out I can't since I only have the basic plan and can't seem to contact them on the basic plan?

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!