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Forum Discussion

JoeB63's avatar
JoeB63
New member | Level 2
3 months ago

I got double charged, why?

Why was my card charged $199 for Dropbox when I’m also being charged $12.89 per month?
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi JoeB63, let's jump right into this!

 

Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?

 

If I were you, I'd give it a go.

 

Let me know more of any updates!

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