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Forum Discussion

Itzjinie's avatar
Itzjinie
Explorer | Level 3
3 years ago

I got an error while upgrading, but the money has been taken out of my account

I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subs...
Billing
Dropbox Basic
Dropbox Plus
Error Messages
Payments
Plans
upgrades
Itzjinie's avatar
Itzjinie
Explorer | Level 3
Yeah you can email me!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Perfect, I just sent you an email, so make sure to get back to me when you get a chance. 

  • GeeGee8's avatar
    GeeGee8
    Explorer | Level 4
    3 years ago
    Hello! I just had the exact same issue unfortunately, I have tried several times but the account will not upgrade
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi GeeGee8, let's see what we can find on this! 

       

      Do you see any receipts or money withdrawn from your bank? If so, do you also see a transaction ID that you can possibly use, in order to locate where this charge is coming from? 

       

      Let me know! 

      • GeeGee8's avatar
        GeeGee8
        Explorer | Level 4
        3 years ago
        Thank you so much for your help, my bank account was billed through my Apple ID account on May 16, I am wondering if the problem is occurring because this Apple email is different from my the Dropbox email that I purchased the upgrade for. I have submitted a request to Apple for a refund and I am waiting 48 hours for a response, hopefully they can help too!

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