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Forum Discussion

andnik's avatar
andnik
New member | Level 2
7 months ago

I got an email from Dropbox about my account being downgraded

I have recently received an email that my family account was downgraded because dropbox is having a notice that Apple could not proceed the payment made on 17th of May, almost a month ago. I had a co...
Billing
downgrade
FAQ
Payments
Plans
andnik's avatar
andnik
New member | Level 2

Jay,

 

I haven't upgraded my subscription, I just have bought the annual family plan from the very beginning. I don't see any confirmed payments on the page that you've provided. On my app I do see that the subscription for family plan is ongoing. 

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

What is your current plan according to this page when you log in?

  • andnik's avatar
    andnik
    New member | Level 2
    7 months ago

    Basic. Until today's morning it was family

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the info, it looks like your account was downgraded, so it's likely that you'll need to re-upgrade again. 

       

      Could you attach two screenshots, one showing the page you access just now, and the other page where you saw your account was still on the Family plan?

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