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Forum Discussion

andnik's avatar
andnik
New member | Level 2
6 months ago

I got an email from Dropbox about my account being downgraded

I have recently received an email that my family account was downgraded because dropbox is having a notice that Apple could not proceed the payment made on 17th of May, almost a month ago. I had a co...
Billing
downgrade
FAQ
Payments
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi andnik, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

 

As you mentioned you upgrade via Apple, could you try these steps to restore your purchases?

 

Keep me updated with any progress!

andnik's avatar
andnik
New member | Level 2
6 months ago

Jay,

 

I haven't upgraded my subscription, I just have bought the annual family plan from the very beginning. I don't see any confirmed payments on the page that you've provided. On my app I do see that the subscription for family plan is ongoing. 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    What is your current plan according to this page when you log in?

    • andnik's avatar
      andnik
      New member | Level 2
      6 months ago

      Basic. Until today's morning it was family

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the info, it looks like your account was downgraded, so it's likely that you'll need to re-upgrade again. 

         

        Could you attach two screenshots, one showing the page you access just now, and the other page where you saw your account was still on the Family plan?

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