You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

It does sound like there might be an error somewhere on your billing details. 

 

Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

  • Philip Ostheimer's avatar
    Philip Ostheimer
    Explorer | Level 3
    6 months ago

    It's in german, I hope you find a way around?! Thanks for your help!

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Philip, hope it’s OK to jump in. Have you completed any purchases with your PayPal account recently? If yes, did you have any issues? 

       

      Only if it’s possible, I’d like you to attempt and upgrade with a different payment method instead. Does that work?  

       

      Let me know, and we’ll go from there.

      • Philip Ostheimer's avatar
        Philip Ostheimer
        Explorer | Level 3
        6 months ago

        Hi Nancy,

        yes, of course I tried another method - but same thing.

        Why is there nobody to look at the account, send me a invoice and I pay, just the old way?

        It is so boring and sad.

        I appreciate your help, thanks!

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!