You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
8 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Philip Ostheimer's avatar
Philip Ostheimer
Explorer | Level 3

I want to upgrade, but it is not possible! I tried everything... After I filled in all the details, it says I should change teh error and try again, but there is no error (in red) at all.

Dropbox is not helping at all, I am really frustrated and angry! Especially that there is no technical support, just a marketing person at the chat - so they can sell their products but can not help if there are issues.

PLEASE HELP!

 

Thank you!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Philip Ostheimer, thanks for bringing this to our attention.

 

Could you try switching browsers when upgrading to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

  • Philip Ostheimer's avatar
    Philip Ostheimer
    Explorer | Level 3
    7 months ago

    Hi Jay,

     

    thanks for your answer adn help, but it doesn't work!

    I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.

    Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.

    Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....

    Thanks Jay!

    Best, Philip

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      It does sound like there might be an error somewhere on your billing details. 

       

      Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!