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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Philip Ostheimer's avatar
Philip Ostheimer
Explorer | Level 3

I want to upgrade, but it is not possible! I tried everything... After I filled in all the details, it says I should change teh error and try again, but there is no error (in red) at all.

Dropbox is not helping at all, I am really frustrated and angry! Especially that there is no technical support, just a marketing person at the chat - so they can sell their products but can not help if there are issues.

PLEASE HELP!

 

Thank you!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Philip Ostheimer, thanks for bringing this to our attention.

 

Could you try switching browsers when upgrading to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

  • Philip Ostheimer's avatar
    Philip Ostheimer
    Explorer | Level 3
    6 months ago

    Hi Jay,

     

    thanks for your answer adn help, but it doesn't work!

    I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.

    Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.

    Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....

    Thanks Jay!

    Best, Philip

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      It does sound like there might be an error somewhere on your billing details. 

       

      Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

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