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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
12 months ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error
Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if this is a known event. You can also visit our help center and forums for help or return to the home page.

  • Sam DBX's avatar
    Sam DBX
    12 months ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
    • claudia silva's avatar
      claudia silva
      Explorer | Level 3

      Hello!

      I'm having the same problem, but those tips didn't work. How can I access the backup files?

      Cheers

    • sitrakandriana's avatar
      sitrakandriana
      Explorer | Level 4
      Hi!
      Didn’t know it was possible to open the backup folder in the app. I always get redirected from the app my web browser.

      I’ve tried on several devices but I get the same error
  • Tailspin1's avatar
    Tailspin1
    Explorer | Level 4

    I have the same problem. There is no longer an access to the backups on the left side of the page after login. However, I can get to the folder but clicking on it results in the error message reported by sitrakandriana. It may be associated with the update to Ventura 13.5.2.

  • felipesfc's avatar
    felipesfc
    New member | Level 2

    Long story short. I returned an SSD to Best Buy and deleted all files in it. Roughly 51gb in raw files I took in the past 3 weeks.

     

    Before doing so I checked the backup was completed and up to date. Now the nightmare starts....

     

    When I click on the backup name on the webpage. It says "Attempted to zip to many files".

     

    I then try to double click the backup to see the individual folders and files. I does not open and it says: "Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums  for help, or head back to home."

     

    Just moved from Google Drive and regret deeply. Anyone had these issues? What do I do?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi felipesfc, sorry to hear about that! 

       

      Based on what Sam, our Community Manager mentioned, we had a temporary hiccup. 

       

      Could you try again, and let me know if you still notice the same behavior? 

       

      Keep me posted! 

      • felipesfc's avatar
        felipesfc
        New member | Level 2
        Yes, I was able to access the files on the same day a few hours later.

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