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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
2 years ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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Error Messages
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
Tailspin1's avatar
Tailspin1
Explorer | Level 4
2 years ago

I have the same problem. There is no longer an access to the backups on the left side of the page after login. However, I can get to the folder but clicking on it results in the error message reported by sitrakandriana. It may be associated with the update to Ventura 13.5.2.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Can you acess via www.dropbox.com/backups ?

     

    If not can you post screenshots of any errors?

    • Tailspin1's avatar
      Tailspin1
      Explorer | Level 4
      2 years ago

      Yes:

      • claudia silva's avatar
        claudia silva
        Explorer | Level 3
        2 years ago

        It's exactly that that happens with my account...

  • claudia silva's avatar
    claudia silva
    Explorer | Level 3
    2 years ago

    The same happens to me. I can see the backup folder, but I can't open it - there is an information of error.....

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