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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
2 years ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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Error Messages
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
  • claudia silva's avatar
    claudia silva
    Explorer | Level 3
    2 years ago

    Hello!

    I'm having the same problem, but those tips didn't work. How can I access the backup files?

    Cheers

  • sitrakandriana's avatar
    sitrakandriana
    Explorer | Level 4
    2 years ago
    Hi!
    Didn’t know it was possible to open the backup folder in the app. I always get redirected from the app my web browser.

    I’ve tried on several devices but I get the same error

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