You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I deleted my Dropbox account, but I'm still being charged
I have read the similar items to mine and do not know how to receive assistance. My wife had a small business and used the Dropbox services for several years. She retired earlier this year and we s...
Rich, thank you for your response, but I am still having the same issue. When I attempt to do the credit card lookup I have my bank statement and my credit card directly in front of me. I enter the 12 digit transaction ID from my bank statement C8XLSBN1MMZZ. I then enter the last four digits from my credit card and the expiration date on the card 09/28. The next thing that pops up is "Please enter the expiration date and last four digits of the credit card."
I have no idea where to go from here. I have attempted this multiple times with the same result. I am wondering, could the Transaction ID on my bank statement be incorrect? My credit card has to be correct because I have been charged every month since requesting the deletion of the Dropbox account. If the wrong account were deleted, then why can I not follow the credit card look up procedure and find the correct account, I am using the information that is being provided to me by Dropbox?
I hope you or one of the other Community members can shed some light on this dilemma.
Walter
Dropbox Staff
Dropbox StaffHey dcas301349 - sorry to hear you're having issues with this.
Would it be OK with you if we reached out via email to have a further look internally?
Absolutely. I would be happy to work with you to get this issue resolved.
Thanks,
Dale
- Megan
