You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

susiek's avatar
susiek
Explorer | Level 3
3 years ago

I closed my account. Can I open it again to recover files?

I closed my account , can i reopen and get all my files ?  

  • Hey susiek, sorry to jump in, but I just wanted to mention that you can restore files deleted in Dropbox for as long as your account's version history allows.

     

    If you deleted the account though, I'm afraid the account and any of the files stored there are unrecoverable. 

     

    I hope this clears things up and let us know if you have any other questions. 

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    No, sorry, once an account is closed its permanently removed and all data is deleted. 

    • susiek's avatar
      susiek
      Explorer | Level 3
      Can Dropbox retrieve deleted files?
    • susiek's avatar
      susiek
      Explorer | Level 3
      In other words, can Dropbox retrieve deleted data?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey susiek, sorry to jump in, but I just wanted to mention that you can restore files deleted in Dropbox for as long as your account's version history allows.

         

        If you deleted the account though, I'm afraid the account and any of the files stored there are unrecoverable. 

         

        I hope this clears things up and let us know if you have any other questions. 

         

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        No biggie susiek - I'm glad I could help. 

         

        See you around the Community and take care!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!