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Forum Discussion

Jobbe's avatar
Jobbe
Explorer | Level 3
2 months ago

I changed subscription (Dropbox team to my own 3 TB) and all folders are now empty

 Hi, lately I closed my team profile from my compagny. I changed to a personal 3 tb subscription and suddenly all folder are emty. Although I used to be the one who could change everything. I cha...
downgrade
dropbox business
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jobbe, could you also check the events page to see if the files were moved to a different location?

 

Were the files already on the site before you made the change?

Jobbe's avatar
Jobbe
Explorer | Level 3
26 days ago

Sorry Jay, last week i couldn't reply. I checked the events list: here happened a lot. It said from about the change of subscriptions there were moved an deleted 10 thousands of files, then made new folders and stuff. For me it is just that i want to get back to the situation just before the subscription was changed 16 okt. There it became a personal account over a teams situation. I Have to admit that i only half understand what i see if i read back al the options to get stuff back. 
But the files were there.

Does this answer help?

Again sorry for not responding a while

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    26 days ago

    Thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end to see if they can locate these files.

    • Jobbe's avatar
      Jobbe
      Explorer | Level 3
      19 days ago

      Thank you Jay, I've contacted them.

      Have a good one

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