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Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
4 months ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
Billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago
Thanks for your post, Tony888.
 
Since I understand you’ve already cancelled your Dropbox plan, can you clarify if you also received a confirmation of cancellation? 
 
I’d also like a screenshot of what you see on this page. 
 
Let me know when you’re ready, and we'll have a look.
  • Tony888's avatar
    Tony888
    Helpful | Level 5
    4 months ago

    Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

      • Tony888's avatar
        Tony888
        Helpful | Level 5
        4 months ago

        This is just ridiculous. I'm sorry I ever provided my credit card to such a **bleep** business.

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