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Forum Discussion

jsophialee's avatar
jsophialee
Explorer | Level 4
12 months ago

How to change subscription via ios to dropbox directly

Hi,   I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website.   My plan via apple app store has been already lapsed since January 2, bu...
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  • Jay's avatar
    Jay
    12 months ago

    Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

Dsagstad's avatar
Dsagstad
New member | Level 2
Hi

Having exact same issue. The Dropbox account has been downgraded to Basic, but the upgrade screen doesn’t show the prices and says an error so won’t let me pay.

My iPhone says I still have a Plus subscription until 28th April but this doesn’t show in my account.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

HI Dsagstad, have you tried restoring your purchases on your iPhone using these steps?

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