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ericverploeg's avatar
ericverploeg
Explorer | Level 3
2 years ago

How to cancel account when I no longer have access to associated email address?

Hi,

 

I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account. I had my credit card company block the bill, but Dropbox waited for the credit card block to expire after a number of months and issued the charge again, which just showed up my most recent credit card statement. 

 

Any suggestions?

 

Thanks,

Eric

 

Billing
cancellations
Payments
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ericverploeg wrote:

    My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • ericverploeg's avatar
      ericverploeg
      Explorer | Level 3
      2 years ago

      Hi Rich,

       

      Thanks for this suggestion. I tried following your suggested approach.

       

      The online form included all the credit card transaction details that proved that I was indeed the Dropbox account holder, even though I no longer have access to the email account associated with the Dropbox account.

       

      It's been eight days since I filled out the form, and I haven't heard anything (I included a new email account to reach me on), nor have I seen anything posted to my credit card account. 

       

      Is there an alternate approach, or escalation path, that I should be considering? @DropboxSupport on twitter?

       

      Thanks,
      Eric

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        ericverploeg wrote:

        It's been eight days since I filled out the form, and I haven't heard anything ...

        Reply here with the ticket number you received after submitting the form and a Dropboxer may be able to check its status.

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