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connorf's avatar
connorf
New member | Level 2
2 months ago

How to cancel a subscription with an email I don't have access to?

How do i cancel a subscription with a work email I don't have access to?? I have the billing transcations as proof.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    connorf wrote:

    How do i cancel a subscription with a work email I don't have access to??


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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